1. Scope
Moderation may apply to products, files, descriptions, previews, reviews, seller replies, reports, profiles, messages, downloads and accounts. Decisions may rely on law, these policies, security scans, payment risk, fraud signals, rights complaints and buyer-safety information.
2. Reasons and notice
Where required by applicable law, Assetora will provide a clear statement of reasons for a restriction, suspension, removal or termination, including the relevant rule and material facts or circumstances, unless providing those details is prohibited by law or would undermine security, fraud prevention or another lawful objective.
3. Appeals
A user may appeal by providing the decision reference, an explanation, corrected information and supporting evidence. Appeals are reviewed diligently and non-arbitrarily, and by a different or more senior reviewer where reasonably feasible. If a decision is reversed, access or content will be restored without undue delay where technically and legally possible.
4. Urgent restrictions
Malware, credential theft, fraud, child-safety risks, credible threats, intellectual-property emergencies, sanctions or payment-risk events may require immediate restriction before full notice or appeal review.
5. Abuse of reporting systems
Users or entities that repeatedly submit manifestly unfounded notices or complaints may be warned and, where permitted, temporarily restricted from using reporting mechanisms. Legitimate complaints and statutory rights remain unaffected.
Document control
Permanent URL: /legal/content-moderation-appeals. Previous versions: 1.0.